President, Signator Investors, Inc.
Chris joined Signator in 2007 and has over 30 years of experience in the financial services industry, with more than 12 of them as a senior-level executive. He has extensive experience in client service, cost containment, marketing, sales, and quality improvement for diversified financial firms.
Prior to joining Signator, Chris was the President for Equity Services, Inc. and also served as the Chief of Broker-Dealer Operations with NYLIFE Securities, where he worked for nine years.
He also currently serves as a board member of the Financial Services Institute (FSI).
Abigail Armstrong JD, CLU, ChFC
VP, and Counsel
As VP and Counsel for Signator Investors, Inc., Abby Armstrong brings over 20 years of broker-dealer and investment advisory experience. She relies on this extensive knowledge and experience to help navigate legal challenges that could arise in the course of doing business.
Abby's goal is to proactively address potential issues ranging from regulatory inquiries, to customer complaints in order to minimize the impact to an advisor's practice and allow them the ability to focus on their business.
AVP, Strategy & Compensation
Paul has over 25 years in the financial services industry with over 15 years with John Hancock spanning, operations, account management, financial reporting, compensation, project management and business strategy. Paul's diverse background provides leadership to Signator management on all matters pertaining to Signator's operations.
As head of strategic planning he oversees all initiatives across the organization and drives the overall mission of Signator through creating a culture of accountability, service and quality excellence.
Paul also manages the Signator compensation area, a service driven unit dedicated to providing Managing Partners and Advisors with timely and accurate commission information to assist in helping field personnel to effectively manage their business Prior to joining Signator, Paul held various operational leadership roles with Allmerica Financial. Paul currently serves as Signator's representative on LIMRA's Financial Management Research Committee.
Chief Supervision Officer
As Chief Supervision Officer, Tom Horack leads a team that works closely with field supervisors, managing partners, and home office personnel to provide training and guidance on supervisory procedures. The team's primary goal is to facilitate a positive culture of compliance through training, mentoring, and collaborative communication.
Tom has over 30 years of broker-dealer experience, including time spent as a registered representative, a regional sales manager, and most recently 17 years in compliance management. He is a General Securities Registered Principal. From 2002 through 2004, Tom was a member of the NASD District Committee for District 11 and was the Chairman of the Committee for 2004. As Chairman, he also served on the NASD Advisory Council in 2004. During 2007 and 2008 Tom was a member of the District 11 Nominating Committee. He is also a former member of FINRA's Independent Dealer/ Insurance Affiliated Committee.
VP, Sales & Field Resources
With over 20 years of financial services experience, Matt Rigatti has a career spanning the areas of Operations Management, Business Automation and National Account Broker-Dealer Support.
In his current role as Signator's VP of Sales and Field Resources, Matt leverages his diverse experience to provide the field with the resources, technology and consultative practice management support they need for achieving a greater ease in doing business. Matt leads a team of field-facing consultants who bring these resources to firms through a number of initiatives aimed at supporting the growth of a representative's practice. Signator's Practice Management Program, E-Client Discovery Program and Top Producer Programs are some of the many initiatives geared towards supporting and rewarding members of our network.
Frank is a seasoned finance professional with over 29 years of experience working in a complex global financial services organization. He has extensive knowledge of the insurance and securities industries and had spent the past 20 years with Signator.
As the head of finance, he oversees Signator's planning, reporting and analysis functions. He is the Firm's Financial and Operations Principal (FINOP) and is responsible for making all financial filings with both FINRA and the SEC on behalf of the broker-dealer. He also serves as the Firm's Chief Risk Officer who continually works to evaluate and assess risk while developing first-line mitigation strategies which will allow the Firm to achieve its goals without jeopardizing its financial or reputational health.
AVP, Marketing and Communications
As AVP of Signator's Marketing and Communications, Caron is responsible for the leadership and direction of the creative, communication and online training teams. She oversees the design, writing and production of internal and external communications, digital marketing, web content, branding, promotional materials and online training.
Caron has over 25 years in the financial services industry including 16 years of field office experience. She started her career with Signator in 2006 as a Marketing Consultant and has held various positions including Director of Marketing/Communication and Director of Training and Development. As a founding member of the Signator Women Advisors Network (SWAN), Caron is committed to supporting our advisors, providing opportunities for business growth, recruiting new talent to the organization and recognizing our advisors' many achievements.
Chief Compliance Officer
As Chief Compliance Officer, Joe Terry leads a team that works alongside Signator advisors to identify and mitigate risk by implementing policies that balance compliance needs with business practices.
Joe started his career as an advisor and has spent time as chief supervision officer as well as broker-dealer president. This experience gives him a unique perspective of the impact compliance programs can have on an advisor's practice as well as the firm's reputation. Joe has chaired the Insured Retirement Institute's Operations and Technology Senior Steering Committee, LIMRA's Broker/Dealer Roundtable, and sits on multiple FINRA committees.
AVP, Information Systems
With 16 years of experience in a variety of leadership roles in John Hancock Information Systems and Enterprise Applications, Melissa leads a diverse team dedicated to providing and improving the technological support to meet the evolving needs of the business. Her team's primary goal is to make it easier for financial representatives to do business.
The Signator Information Systems group is constantly working to provide progressive and innovative technical solutions enabling advisors to be as productive as possible by spending less time on administrative tasks and delivering value to their clients.
AVP, Product Management
Craig Spadafora is the AVP of Product and Corporate Registered Investment Advisor where he has overall management responsibility for the product due diligence, and Corporate RIA departments.
Prior to joining John Hancock Signator Investors, Mr. Spadafora was employed by Investors Capital - for over 21 years in various product, sales and executive positions. Among his responsibilities, he was a responsible for all product and distribution for Investors Capital. Mr. Spadafora has completed his MBA and holds the following securities licenses, Series 6, 7, 24, 63, and 66.
Malcolm Thomas is the Director of Recruiting at Signator Investors, Inc., where he brings 14 years of financial services experience working in sales, practice management, compliance and supervision.
Malcolm started his career at a financial services firm in Bethesda, MD, where he worked in a sales support and supervisory role. He joined Signator in 2007 and has worked with financial advisors and firms to improve efficiencies, increase productivity, and implement supervisory controls.
In his current role, Malcolm is responsible for recruiting, onboarding, and transitioning new advisors to Signator while helping them maintain maximum retention of clients and their assets. Malcolm also oversees equity and succession planning, and helping advisors build and grow business that last. Whether you're an independent advisor, broker dealer, or RIA and need an independent platform to support your business - or an advisor looking to build and grow your business - you'll find an infrastructure that supports the way you want to work so you can continue to put your clients first.